Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesMove In Review. — We had a wonderful experience getting ready to move in here. Mindy helped us out so much and she is highly informative, kind, and has a very quick response time as well. All great qualities
So far, we are impressed but there is a lot of dog poop on the grounds and that is an issue. It looks like there are dog poop bag stations around the complex, but the stations are not stocked with poop bags, so it seems like residents are just leaving their dog poop wherever they do their business. I understand that the residents should have dog poop bags when they take their animal for a walk, but everyone is human and forgets once and a while. I have lived here for less than 48 hours and have stepped in dog poop twice walking out of my apartment, and as a non-pet owner having to pick up dog poop in my front yard is quite annoying and very inconsiderate as well.
response from property -Thank you for taking the time to write this review, comments and concerns, we appreciate hearing from you and the kind words you describe Mindy with. Willow Brook is proud to be a pet friendly community and we strive to provide the best service we can achieve for our community members. We apologize for our other residents that are not picking up after their pets. We will work to increase awareness about the necessity of properly removing pet waste as well as provide an emphasis on the sector of our site where your building is located in an effort to identify the source(s) of the problem and resolve them quickly.
We provide 12 pet station supply stands throughout the community as well as a pet park and we typically use 2,000 bags (or more) per month in keeping them stocked, Our maintenance team does check grounds daily with a goal of keeping our grounds poop free. Please let us know if you are able to identify any particular pet owner(s) and pets that are creating problems in the common areas and we will address that whenever needed. We must rely upon resident pet owners to pick up after their pets in compliance with the lease but if even one owner that fails to do so, on any given day who typically take their pet outside at least 2x daily, a lot of dog poop can pile up quickly.
We will continue to make sure we address each situation as it arises and will take action to reach out to pet owners in our community for complying with pet poop pick up requirements. If you have any more concerns or questions, please feel free to contact management for assistance whenever needed.
Thank you for choosing to make Willow Brook your home, we are pleased to have you join us and glad to hear from you regarding areas of improvement for our living environment!
Sincerely,
Vicki Martinez
Property Mgr.
|Recommended: YesI Don’t Like Maintenance — Overall i like the living space very calm and quite maintenance staff worst he came into my home went into my restroom without permission invaded my privacy said my dog didn’t let him in, my dog didn’t even touch all she was barking she let him and he went into my room or i think he did without any permission or noticed ,
Hi Maria,
Thank you kindly for reviewing our property with a overall 4.0 score. Please feel free reach out to our team if you have any questions or concerns.
Thank you once again,
MaLinda Himango
Community Manager
Willow Brook Apartment Homes
|Recommended: YesLove It — Super clean Minimum noise .
We are so happy to hear how much you enjoy living in our Willow Brook community! We love to hear it and are happy to have you as a resident!
We know how important it is that everyone love their home, should you ever need anything, please do not hesitate to contact us whenever needed.
Sincerely,
Vicki Martinez
Property Mgr.
|Recommended: YesSo Far So Good — I moved in a little over a week ago and it has been so quiet. The only thing I don't like is dogs being off the leash while walking the grounds. The maintenance team is quick and courteous. Thank you Willow Brook.
Thank you for the super review! We are delighted that you decided to make Willow Brook Apartments your home! We appreciate hearing from you and hope to have you as a community member for many more years.
Thank you again for the positive feedback, and please let us know if there is anything we can do to make your stay with us as pleasant as possible.
Vicki Martinez
Property Mgr.
|Recommended: YesBest Service Ever — Enjoy the peace.
Thank you so much for taking the time to let us know how happy you are making your home with us here at Willow Brook. We love to hear it and are appreciative of having you as a resident! If you need anything, please don’t hesitate to contact us at the Leasing Center or via your online resident portal.
It's wonderful to hear from valued residents like yourselves and we are excited that you have chosen to continue your residency in the community with your 12-month renewal lease! Again, please don't hesitate to let us know if you need assistance with anything.
Sincerely,
Vicki Martinez
Property Mgr.
|Recommended: YesLiving Williowbrook Apartment — This place has been amazing home to I and my son.
We lived here 19 years going on twenty.
Manager Vicky and the office staff are very friendly and always on top of giving the apartments any alerts and taking care of any concerns to keep the area clean.m and the landscape is nice.
We have a great Maintance crew . We enjoy living at Williow Brook. Nice pool and laundry room and even a area of pets.
Thank you for such an amazing review! I want to express our sincere gratitude and utmost appreciation for your stellar residency living here in our Willow Brook community. The faith and trust you have placed in us for so many years is truly wonderful and we are looking forward to having you remain in our community for many more years to come!
We are delighted that you decided to make Willow Brook Apartments your home! Please let us know if there is anything we can do to make your stay with us as pleasant as possible.
Again, thank you so much for making Willow Brook Apartments your home!
Sincerely,
Vicki Martinez
Property Mgr.
|Recommended: YesN — N
Thank you for taking time for your review, we are so pleased that you decided to make Willow Brook Apartments your home! We really appreciate your feedback and value your opinion. Please continue to let us know if there is anything we can do to improve your living at Willow Brook. Please feel free to stop by or call the Leasing Center office with any suggestions or to discuss concerns.
We take your concerns very seriously and would love for you to reach out to us. Thank you for choosing to call Willow Brook Apartments your home!
Sincerely,
Vicki Martinez
Property Mgr.
|Recommended: YesChris — I like it here its close to work
We appreciate your residency and want to thank you for taking the time to complete this review, we know you can choose a home anywhere and are so glad that you selected Willow Brook Apartments as your new home! We truly value your opinion and love to hear from you. Please do not ever hesitate to contact us if there is anything else we can do to make your experience here even better.
Our team works hard to ensure that our residents are satisfied with every aspect of their experience at Willow Brook Apartments. Please feel free to stop by the Leasing Center office anytime to speak with a team member, or reach out to us via your resident portal, and / or call (512) 383-1846, and we can assist you whenever needed.
Sincerely,
Vicki Martinez
Property Mgr.
|Recommended: YesNew Tenant Apartment Review — I'm not sure why Willow Brook has such bad ratings. The office staff is nice, responsive, and helpful. My apartment was clean upon move in and I had no issues Because it is an older complex, the insulation isn't great, so I can hear people talking in the parking lots and car doors closing etc, but those are very minimal noise issues. It's affordable and I feel very safe here. I definitely recommend it
Thank you so much for taking the time to let us know how happy you are living in the Willow Brook community, we love to hear it and are happy that you selected Willow Brook for your new home! If you need anything throughout your residency, please don’t hesitate to contact us at the Leasing Center when convenient for you to do so. You may reach out to us in person, via phone, text, or through the resident portal anytime!
Again, thank you for your kind words, we appreciate it very much.
Sincerely,
Vicki Martinez
Property Mgr.
|Recommended: YesBadass — After living here for at least six months, it’s been very peaceful. The staff and management have been very helpful and informative. I would definitely recommend this property and it’s process to any new residents to the South Austin area.
Thank you for the super review! We are delighted that you chose to make Willow Brook Apartments your home! Thank you again for the positive feedback, and please let us know if there is anything we can do to make your stay with us as pleasant as possible. We love hearing back from our residents, and feedback like yours helps us to know what we are doing right.
Thank you so much for making Willow Brook Apartments your home!
Sincerely,
Vicki Martinez
Property Mgr.
|Recommended: NoDon’t Rent Here — Their app wouldn’t save my auto pay and charge me multiples fees for a couples of the months already. Is not like the quality is good here.
We appreciate you letting us know about the difficulty you are experiencing with the auto-pay app, please reach out to us when things of this nature arise so we can determine the source of the problem and assist with getting it handled. If you will contact the resident portal tech support personnel at 1-877-826-9700 they can help to discover why the app is not performing as intended. Sometimes there are updates that have to be downloaded on the phone or computer in use or an outdated link is in use. The tech support staff will be able to help you with this issue and should be able to resolve the problem.
Site staff do not have any access to residents' personal banking transactions on the portal system as a security requirement for the program. You are the only person that can update, change, or manage the auto pay function for your personal account. The Entrata portal tech support division can walk you through anything that might improve your outcomes.
We value your residency here and desire for you to have a smoothly functioning resource on the portal. Please don't hesitate to ask us for assistance if you have questions or concerns.
Sincerely,
Vicki Martinez
Property Mgr.
|Recommended: YesBest Service Ever — I really enjoy living here at Willowbrook and the office staff is always so accommodating. I locked myself out and they were gracious enough to let me in
We are so happy to hear how much you enjoy living in our community and have taken the time to submit such a nice review for Willow Brook. We know how important it is that residents consistently receive the best customer service and that love their home so we strive to provide our community members with stellar service. We love having you as a community member and are available to assist when needed.
Should you ever need anything, please do not hesitate to contact us in the the Leasing Center office at your convenience.
Sincerely,
Vicki Martinez
Property Mgr.
|Recommended: Yes2021 — My wallet got stolen from my car.
Thank you for taking time to write a review. We are sorry for you unpleasant experience and we understand that each resident has concerns and issues that require attention. We take your evaluation seriously and we would welcome the chance to speak to you directly via phone or in person at the Leasing Center about this issue. Please contact us at your earliest convenience.
Please know that you are not alone in experiencing the type of problem you describe as this type of event exists throughout the Austin metro area and most urban living situations in the state and country. I am going to email you a tip sheet with information from the local police and national insurance agencies for best practices to avoid exposing yourself to crimes of this kind. Additionally, please revisit your lease contract and addendums regarding Security Guidelines which has superb information provided to assist you in avoiding any further events of this type. Storing any kind of valuables in your vehicle is not a good practice as it makes you vulnerable to thieves of opportunity who have little regard for others' personal items and privacy.
We do hope to hear from you soon in order that we can go over any specifics that you may have questions and concerns about that need to be addressed. It is unfortunate that this challenging event has overshadowed your living experience in our community and we want to help you to avoid future problems of any type.
Sincerely,
Vicki Martinez
Property Mgr.
|Recommended: YesLove My Home — I am very happy living here at Willow Brook my move in was simple, easy, and fast my apartment is beautiful. Mindy was organized, and prepared, all staff was very nice including maintenance It's nice to come home to a clean property, Sparkling pool. The only negative issue I have is Parking little to no parking If I could, and if it was an option, I would buy a reserved parking spot. Overall 5 STARS
Thank you for the super review! We are so happy to hear how much you enjoy living in our community and that you are delighted in having selected Willow Brook Apartments for your home!
Should you ever need anything, please do not hesitate to contact us in the Leasing Center office at (512) 383-1846 or via your online resident portal contact options.
Sincerely,
Vicki Martinez & Staff
Property Mgr.
|Recommended: YesStairs Need To Be Renovated. — Nice place to live, not great place to live.
We regret to learn that you are experiencing some negative aspects to living in our Willow Brook community. Please know that your concerns are extremely important to us, and we would like to discuss any details you are able to share so as to address the specific concerns you raise. We value your residency and would like the opportunity to address any issues that can be improved.
Please contact us at the Leasing Center at your earliest convenience.
Sincerely,
Vicki Martinez
Property Mgr.