Ratings & Reviews

Overall Rating

5
(46 reviews)
100% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Your Review

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Resident Reviews

submitted by JoAna F. - |Recommended: YesNo comments — No comments
submitted by Michael B. - |Recommended: YesNice place to live — If you have lived in other apartments in Austin, you will likely have many complaints i.e noise, bugs, mold, absent owners, non existent maintenance. Willowbrook makes it very easy with their online portal, on site maintenance and friendly in office staff. Public Library across the street, I-35 right around the corner, close but not too close for noise. Easy parking is a great bonus. Just renewed lease for an additional 18 months to lock in a reasonable monthly rent increase. Air Conditioner died 2 months ago, maintenance Jumped in and repaired in 2 days with a new, bigger A.C unit.
response from property -Thank you so much for this fabulous review, we appreciate you taking the time to provide feedback! We really value your opinion. Please do not ever hesitate to contact us in the leasing office to let us know if there is anything we can do to make your experience here even better. We are delighted that you decided to make Willow Brook Apartments your home! Thank you again for the positive comments and your decision to make a long-term residency commitment to our community. Sincerely, Vicki Martinez Property Mgr.
submitted by Ramon G. - |Recommended: YesFriendly — This is a very friendly place to live, and the staff and maintenance crew are excellent
response from property -Thank you for such a wonderful review, we truly appreciate you having taken time to do so! We love hearing back from our residents, and feedback like yours helps us to know that our residents are happy with the Willow Brook community as their home of choice. We know that residents like yourself choose to make Willow Brook Apartments their home and we are glad you that you chose us! Our team works hard to ensure that our residents are satisfied with every aspect of their experience at Willow Brook Apartments. Please don't hesitate to keep in touch for any future needs. Sincerely, Vicki Martinez Property Mgr.
submitted by Bobby M. - |Recommended: YesLove it — Super clean Minimum noise .
response from property -We are so happy to hear how much you enjoy living in our Willow Brook community! We love to hear it and are happy to have you as a resident! We know how important it is that everyone love their home, should you ever need anything, please do not hesitate to contact us whenever needed. Sincerely, Vicki Martinez Property Mgr.
submitted by Stephanie M. - |Recommended: YesSo Far So Good — I moved in a little over a week ago and it has been so quiet. The only thing I don't like is dogs being off the leash while walking the grounds. The maintenance team is quick and courteous. Thank you Willow Brook.
response from property -Thank you for the super review! We are delighted that you decided to make Willow Brook Apartments your home! We appreciate hearing from you and hope to have you as a community member for many more years. Thank you again for the positive feedback, and please let us know if there is anything we can do to make your stay with us as pleasant as possible. Vicki Martinez Property Mgr.
submitted by June T. - |Recommended: YesBest service ever — Enjoy the peace.
response from property -Thank you so much for taking the time to let us know how happy you are making your home with us here at Willow Brook. We love to hear it and are appreciative of having you as a resident! If you need anything, please don’t hesitate to contact us at the Leasing Center or via your online resident portal. It's wonderful to hear from valued residents like yourselves and we are excited that you have chosen to continue your residency in the community with your 12-month renewal lease! Again, please don't hesitate to let us know if you need assistance with anything. Sincerely, Vicki Martinez Property Mgr.
submitted by Jo A. - |Recommended: YesLiving WilliowBrook Apartment — This place has been amazing home to I and my son. We lived here 19 years going on twenty. Manager Vicky and the office staff are very friendly and always on top of giving the apartments any alerts and taking care of any concerns to keep the area clean.m and the landscape is nice. We have a great Maintance crew . We enjoy living at Williow Brook. Nice pool and laundry room and even a area of pets.
response from property -Thank you for such an amazing review! I want to express our sincere gratitude and utmost appreciation for your stellar residency living here in our Willow Brook community. The faith and trust you have placed in us for so many years is truly wonderful and we are looking forward to having you remain in our community for many more years to come! We are delighted that you decided to make Willow Brook Apartments your home! Please let us know if there is anything we can do to make your stay with us as pleasant as possible. Again, thank you so much for making Willow Brook Apartments your home! Sincerely, Vicki Martinez Property Mgr.
submitted by Miguel R. - |Recommended: YesN — N
response from property -Thank you for taking time for your review, we are so pleased that you decided to make Willow Brook Apartments your home! We really appreciate your feedback and value your opinion. Please continue to let us know if there is anything we can do to improve your living at Willow Brook. Please feel free to stop by or call the Leasing Center office with any suggestions or to discuss concerns. We take your concerns very seriously and would love for you to reach out to us. Thank you for choosing to call Willow Brook Apartments your home! Sincerely, Vicki Martinez Property Mgr.
submitted by Chris N. - |Recommended: YesChris — I like it here its close to work
response from property -We appreciate your residency and want to thank you for taking the time to complete this review, we know you can choose a home anywhere and are so glad that you selected Willow Brook Apartments as your new home! We truly value your opinion and love to hear from you. Please do not ever hesitate to contact us if there is anything else we can do to make your experience here even better. Our team works hard to ensure that our residents are satisfied with every aspect of their experience at Willow Brook Apartments. Please feel free to stop by the Leasing Center office anytime to speak with a team member, or reach out to us via your resident portal, and / or call (512) 383-1846, and we can assist you whenever needed. Sincerely, Vicki Martinez Property Mgr.
submitted by Macey E. - |Recommended: YesNew Tenant Apartment Review — I'm not sure why Willow Brook has such bad ratings. The office staff is nice, responsive, and helpful. My apartment was clean upon move in and I had no issues Because it is an older complex, the insulation isn't great, so I can hear people talking in the parking lots and car doors closing etc, but those are very minimal noise issues. It's affordable and I feel very safe here. I definitely recommend it
response from property -Thank you so much for taking the time to let us know how happy you are living in the Willow Brook community, we love to hear it and are happy that you selected Willow Brook for your new home! If you need anything throughout your residency, please don’t hesitate to contact us at the Leasing Center when convenient for you to do so. You may reach out to us in person, via phone, text, or through the resident portal anytime! Again, thank you for your kind words, we appreciate it very much. Sincerely, Vicki Martinez Property Mgr.
submitted by Mark D. - |Recommended: YesBadass — After living here for at least six months, it’s been very peaceful. The staff and management have been very helpful and informative. I would definitely recommend this property and it’s process to any new residents to the South Austin area.
response from property -Thank you for the super review! We are delighted that you chose to make Willow Brook Apartments your home! Thank you again for the positive feedback, and please let us know if there is anything we can do to make your stay with us as pleasant as possible. We love hearing back from our residents, and feedback like yours helps us to know what we are doing right. Thank you so much for making Willow Brook Apartments your home! Sincerely, Vicki Martinez Property Mgr.
submitted by Victor V. - |Recommended: YesBest service ever — I really enjoy living here at Willowbrook and the office staff is always so accommodating. I locked myself out and they were gracious enough to let me in
response from property -We are so happy to hear how much you enjoy living in our community and have taken the time to submit such a nice review for Willow Brook. We know how important it is that residents consistently receive the best customer service and that love their home so we strive to provide our community members with stellar service. We love having you as a community member and are available to assist when needed. Should you ever need anything, please do not hesitate to contact us in the the Leasing Center office at your convenience. Sincerely, Vicki Martinez Property Mgr.
submitted by Leslie J. - |Recommended: YesLove my home — I am very happy living here at Willow Brook my move in was simple, easy, and fast my apartment is beautiful. Mindy was organized, and prepared, all staff was very nice including maintenance It's nice to come home to a clean property, Sparkling pool. The only negative issue I have is Parking little to no parking If I could, and if it was an option, I would buy a reserved parking spot. Overall 5 STARS
response from property -Thank you for the super review! We are so happy to hear how much you enjoy living in our community and that you are delighted in having selected Willow Brook Apartments for your home! Should you ever need anything, please do not hesitate to contact us in the Leasing Center office at (512) 383-1846 or via your online resident portal contact options. Sincerely, Vicki Martinez & Staff Property Mgr.
submitted by Jose H. - |Recommended: YesAwesome place to live — I always feel a great since of security living here, the property staff and management are amazing, and are always willing to provide help.
response from property -Thank you very much for your positive feedback, especially after choosing to make Willow Brook your home for over a decade, and we truly appreciate your kind words! We really value your opinion. Please do not ever hesitate to contact us to let us know your needs. We are delighted that you continue to make Willow Brook Apartments your home! Thank you again, Vicki Martinez Property Mgr.
submitted by Mark C. - |Recommended: YesStaff — Love the staff
response from property -Thank you so much for reviewing Willow Brook Apartments, we appreciate hearing from you. Our team works hard to ensure that our residents are satisfied with every aspect of their experience while living in our community. At your convenience, please contact a site staff team member so that we can discuss parking concerns with you in more detail. We truly want to hear from you and would appreciate being able to understand your concerns better so we can address them most effectively. Thank you for being a resident at Willow Brook Apartments! Sincerely, Vicki Martinez Property Mgr.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Willow Brook Apartments, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Willow Brook Apartments, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose