Ratings & Reviews

Overall Rating

5
(60 reviews)
98.3% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Your Review

Submit a Review

Resident Reviews

submitted by Cynthia - |Recommended: YesI have been here a week now. I am extremely happy to call this home. Management is absolutely amazing The grounds are well kept and you see staff driving around all the time. It is quiet and very pleasant. Your fur babies will love it here. Bark Park is well maintained.
submitted by Omar B. - |Recommended: YesGood — Good
response from property -Thank you so much for submitting your 5 star review for Willow Brook Apartments. We strive to provide the very best of service and truly appreciate all our households and those who have shown interest in our community. Reviews such as this help provide valuable feedback of areas we could improve as well as areas where we excel. Once again, thank you kindly! ~Willow Brook Management Team
submitted by Alliyah T. - |Recommended: YesGreat Management — Awesome team here at Willow Brooke. They'll put your mind at ease and take of any probelms you might have before,during,or after the leasing process. Very responsive and kind staff members that care about the residents. I highly recommend Willow Brooke wether you have family,pets,or just want a safe, quiet place to live.
response from property -Good Morning, Thank you so very much for your stellar review of our community and staff at Willow Brook Apartments. We strive to provide outstanding service to our tenants and guests alike. Reviews such as yours tells our team we are on the right track. You have lifted our spirits! Once again, Thank you kindly! ~Willow Brook Management Team.
submitted by Judy N. - |Recommended: YesResident — A good place.
response from property -Hi Judy, Thank you so much for giving our community 4 over all stars. Feedback such as yours is vital and very much appreciated to help gauge our service we provide for our tenants. We will continue to strive for the extra star. Please don't hesitate to reach out with any questions, comments or concerns. All the very best, Willow Brook Management Team
submitted by Joey V. - |Recommended: YesThey really make you feel at home here — My kids and I moved in here and now they’re off on their own. And I’m still here. Love it here so close to everything. And only 5 minutes from downtown
response from property -Hi Joey, Your review of Willow Brook has brought our hearts great joy! Thank you for the outstanding review. We strive to do the very best each and every day for our tenants and community as a whole. Glad to know that we are on the right track. Please don't hesitate to reach out if you have any questions, comments or concerns. Thank you for calling Willow Brook your "HOME" where we value and appreciate you! ~Willow Brook Management Team
submitted by Martin R. - |Recommended: YesCheck in — Check in
response from property -Hello Martin, Thank you so much for taking the time to fill out a review for Willow Brook. It's our pleasure and privilege to serve our community. Thank you for calling Willow Brook "HOME" where we value and appreciate you. Warmest Regards, Willow Brook Management Team
submitted by Catherine B. - |Recommended: YesAbout Living At Willow Brook — I really enjoy living here it’s a very quiet place and office people are very nice and friendly.
response from property -We appreciate you taking the time to provide feedback and we are delighted that you decided to make Willow Brook Apartments your home! Please let us know if there is anything we can do to make your stay with us as pleasant as possible. Sincerely, Vicki Martinez Property Mgr.
submitted by Elaine B. - |Recommended: YesGreat overall — Just moved here about a week ago and everything has been great so far. Love the location and the patio size. So far everything is going well.
response from property -Thank you for the great review, we appreciate it! We are delighted that you chose to make the Willow Brook Apartments your home and that you are pleased with life in our community. It's wonderful to receive such positive feedback. Please let us know if there is anything we can do during your residency to make your stay with us a superb of an experience as possible. Sincerely, Vicki Martinez Property Mgr.
submitted by Drew C. - |Recommended: YesBeautiful Property — I'm a new tenant and the place is beautiful and well maintained
response from property -Thank you so much for taking the time to let us know how happy you are in the Willow Brook community!. We love to hear it and are happy to have you as a resident! If you need anything, please don’t hesitate to contact us via phone (512) 383-1846, text, or email via the resident portal, or simply stop in to visit with our staff team at the Leasing Office, we'd love to hear from you. Sincerely, Vicki Martinez Property Mgr.
submitted by JoAna F. - |Recommended: YesNo comments — No comments
response from property -Thank you for your 4 start review of Willow Brook.
submitted by Michael B. - |Recommended: YesNice place to live — If you have lived in other apartments in Austin, you will likely have many complaints i.e noise, bugs, mold, absent owners, non existent maintenance. Willowbrook makes it very easy with their online portal, on site maintenance and friendly in office staff. Public Library across the street, I-35 right around the corner, close but not too close for noise. Easy parking is a great bonus. Just renewed lease for an additional 18 months to lock in a reasonable monthly rent increase. Air Conditioner died 2 months ago, maintenance Jumped in and repaired in 2 days with a new, bigger A.C unit.
response from property -Thank you so much for this fabulous review, we appreciate you taking the time to provide feedback! We really value your opinion. Please do not ever hesitate to contact us in the leasing office to let us know if there is anything we can do to make your experience here even better. We are delighted that you decided to make Willow Brook Apartments your home! Thank you again for the positive comments and your decision to make a long-term residency commitment to our community. Sincerely, Vicki Martinez Property Mgr.
submitted by Ramon G. - |Recommended: YesFriendly — This is a very friendly place to live, and the staff and maintenance crew are excellent
response from property -Thank you for such a wonderful review, we truly appreciate you having taken time to do so! We love hearing back from our residents, and feedback like yours helps us to know that our residents are happy with the Willow Brook community as their home of choice. We know that residents like yourself choose to make Willow Brook Apartments their home and we are glad you that you chose us! Our team works hard to ensure that our residents are satisfied with every aspect of their experience at Willow Brook Apartments. Please don't hesitate to keep in touch for any future needs. Sincerely, Vicki Martinez Property Mgr.
submitted by George M. - |Recommended: YesMove in review. — We had a wonderful experience getting ready to move in here. Mindy helped us out so much and she is highly informative, kind, and has a very quick response time as well. All great qualities So far, we are impressed but there is a lot of dog poop on the grounds and that is an issue. It looks like there are dog poop bag stations around the complex, but the stations are not stocked with poop bags, so it seems like residents are just leaving their dog poop wherever they do their business. I understand that the residents should have dog poop bags when they take their animal for a walk, but everyone is human and forgets once and a while. I have lived here for less than 48 hours and have stepped in dog poop twice walking out of my apartment, and as a non-pet owner having to pick up dog poop in my front yard is quite annoying and very inconsiderate as well.
response from property -Thank you for taking the time to write this review, comments and concerns, we appreciate hearing from you and the kind words you describe Mindy with. Willow Brook is proud to be a pet friendly community and we strive to provide the best service we can achieve for our community members. We apologize for our other residents that are not picking up after their pets. We will work to increase awareness about the necessity of properly removing pet waste as well as provide an emphasis on the sector of our site where your building is located in an effort to identify the source(s) of the problem and resolve them quickly. We provide 12 pet station supply stands throughout the community as well as a pet park and we typically use 2,000 bags (or more) per month in keeping them stocked, Our maintenance team does check grounds daily with a goal of keeping our grounds poop free. Please let us know if you are able to identify any particular pet owner(s) and pets that are creating problems in the common areas and we will address that whenever needed. We must rely upon resident pet owners to pick up after their pets in compliance with the lease but if even one owner that fails to do so, on any given day who typically take their pet outside at least 2x daily, a lot of dog poop can pile up quickly. We will continue to make sure we address each situation as it arises and will take action to reach out to pet owners in our community for complying with pet poop pick up requirements. If you have any more concerns or questions, please feel free to contact management for assistance whenever needed. Thank you for choosing to make Willow Brook your home, we are pleased to have you join us and glad to hear from you regarding areas of improvement for our living environment! Sincerely, Vicki Martinez Property Mgr.
submitted by Maria R. - |Recommended: YesI don’t like maintenance — Overall i like the living space very calm and quite maintenance staff worst he came into my home went into my restroom without permission invaded my privacy said my dog didn’t let him in, my dog didn’t even touch all she was barking she let him and he went into my room or i think he did without any permission or noticed ,
response from property -Hi Maria, Thank you kindly for reviewing our property with a overall 4.0 score. Please feel free reach out to our team if you have any questions or concerns. Thank you once again, MaLinda Himango Community Manager Willow Brook Apartment Homes
submitted by Bobby M. - |Recommended: YesLove it — Super clean Minimum noise .
response from property -We are so happy to hear how much you enjoy living in our Willow Brook community! We love to hear it and are happy to have you as a resident! We know how important it is that everyone love their home, should you ever need anything, please do not hesitate to contact us whenever needed. Sincerely, Vicki Martinez Property Mgr.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Willow Brook Apartments, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Willow Brook Apartments, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose