Ratings & Reviews

Overall Rating

5
(32 reviews)
100% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Your Review

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Resident Reviews

submitted by Mark C. - |Recommended: YesStaff — Love the staff
response from property -Thank you so much for reviewing Willow Brook Apartments, we appreciate hearing from you. Our team works hard to ensure that our residents are satisfied with every aspect of their experience while living in our community. At your convenience, please contact a site staff team member so that we can discuss parking concerns with you in more detail. We truly want to hear from you and would appreciate being able to understand your concerns better so we can address them most effectively. Thank you for being a resident at Willow Brook Apartments! Sincerely, Vicki Martinez Property Mgr.
submitted by Randall N. - |Recommended: YesN a — N a
response from property -Thank you so much for taking the time to let us know how happy you are living in the Willow Brook community, we love having you with us! It's always great to hear from our resident community members so please let us know if you need anything, and don’t hesitate to contact us whenever needed. Sincerely, Vicki Martinez Property Mgr.
submitted by Desiree G. - |Recommended: YesBest place — The applying process was simple. The ladies in the office answered every question we had. Move in day was a breeze. No complaints we love our home.
response from property -Thank you for the super review! We are delighted that you chose to make Willow Brook Apartments your home! Thank you again for the positive feedback, and please let us know if there is anything we can do to make your stay with us as pleasant as possible. Sincerely, Vicki Martinez Property Mgr.
submitted by Jennifer B. - |Recommended: YesWe are on year six — We love Willow Brook We've lived here for six years now and have no plans to leave. Both the office staff and everyone in maintenance are great. Everyone is very nice, polite and quick to respond. The complex is quiet, always kept up, great communication and an awesome pool I highly recommend living here.
response from property -Thank you so much for this superb review! We appreciate you taking the time to provide feedback as we love hearing from our community members. It is so wonderful that you have chosen Willow Brook to call your home! Your opinion matters a great deal to us and we hope to have you residing with us for more years to come. Please do not ever hesitate to contact us in the Leasing Center office to let us know about anything we can do to make your experience here even better. Thank you for the super review and feedback! Vicki Martinez Property Mgr.
submitted by James R. - |Recommended: YesGreat place — My wife and I enjoy living here. Overall, we've never had any problems and enjoy the price and location.
response from property -Thank you for the wonderful review! We appreciate hearing back from our residents, and hearing from community members like your does help us to know what aspects of your living experience are going well and things that we can strive to improve if needed. Thank you so much for making Willow Brook Apartments your home! Sincerely, Vicki Martinez Property Mgr.
submitted by Millard K. - |Recommended: YesNice — Great Place ...
response from property -Thank you for the such a super review! We are delighted that you have chosen to make Willow Brook Apartments your home! Our community benefits tremendously by having great residents like yourself keep an open line of communication about their living experience. Thank you again for the positive feedback, and please let us know if there is anything we can do to make your stay with us as pleasant as possible. Sincerely, Vicki Martinez Property Mgr.
submitted by Ty T. - |Recommended: YesIt’s nice. — It’s quiet.
response from property -Thank you for the super review! We are delighted that you have chosen to make Willow Brook Apartments your home and are enjoying our community! Thank you again for the positive feedback, and please let us know if there is anything we can do to make your stay with us as positive as possible. Sincerely, Vicki Martinez Property Mgr.
submitted by Laura C. - |Recommended: YesNoise — if your a light sleeper then make sure that you request or get a apt futher inward. cause the townhomes look nice and are great but the noise from road kinda suck.
response from property -We really appreciate your feedback and respect your opinion. Your residential living experience is important so we are very pleased that your townhome provides a great home in our community! We take your concerns very seriously and would like to ask that you reach out to us in the Leasing Center office to discuss the ambient traffic noise concerns you mention. Certain very effective measures can be implemented to remediate exterior sounds and we hope you will contact us to cover available options. In the meantime, please do not hesitate to let us know if there is anything we can do to optimize your living experience here at Willow Brook Apartments. Sincerely, Vicki Martinez Property Mgr.
submitted by Blair B. - |Recommended: YesGreat Complex — Great complex for the price. Haven't had many issues at all. Love the location.
response from property -Thank you for the great comments about our Willow Brook community! We think the location is fabulous too with all types of resources for nearby work, shopping, entertainment, and restaurants, as well as proximity to live events in the downtown area and we are glad that you selected our community in which to make your home. Going forward, if you have any questions or need anything, don’t hesitate to contact the Leasing Center office for assistance. Sincerely, Vicki Martinez Property Mgr.
submitted by Jeffrey Q. - |Recommended: YesProperty Is Amazing Wish I could Stay longer — I love the green belt Great place for kids to run around. Everyone is extremely kind You can't find a better place in Austin if you ask me.
response from property -Thank you for the super review! We are delighted that you decided to make Willow Brook Apartments your home! We truly appreciate your positive feedback, and please let us know if there is anything we can do to make your stay with us as pleasant as possible. Sincerely, Vicki Martinez Property Mgr.
submitted by Aaron H. - |Recommended: YesQuiet, cozy and friendly — It's cozy, quiet, with friendly people around. No disturbances or such. I love the trees around and they have a cute yard in the center of the apartments. the parking lot can be a pain in the butt due to excessive cars per apartment resident.
response from property -We appreciate you taking the time to provide feedback and having chosen to make Willow Brook Apartments your home! We really value your opinion and will take steps to notify our parking lot monitoring vendor to inspect for any unauthorized or derelict vehicles that may need to be removed so our residents have full access and use of the community parking. And, in the event that ambient noise is problematic, please notify the Leasing Office at (512) 383-1846 about specific situations whenever they arise so that management can address any event at the time of occurrence. The quality of your living experience is important to us and we want to partner with our community members for improvements whenever possible. Please do not ever hesitate to contact us in the leasing office to let us know what we can do to make your experience here even better. Thank you. Vicki Martinez Property Mgr.
submitted by Ashley C. - |Recommended: YesGood — Like it here
response from property -Thank you so much for taking the time to for your review and letting us know how happy you are living here in the Willow Brook community! We love to hear from you and are pleased that you joined our community when choosing a home. Your residency is appreciated! If you need anything, please don’t hesitate to reach out to us in the Leasing Center whenever needed. Sincerely, Vicki Martinez Property Mgr.
submitted by Keith H. - |Recommended: YesAffordable Place to Live — Nothing too fancy, Nice quiet area with friendly staff and neighbors
response from property -Hi Keith, Thank you for this review- we appreciate resident feedback and will continue to strive to make Willow Brook the perfect home community for your residency! Willow Brook provides a cozy living environment with clean, current, interiors and well-maintained grounds for our community members. We are so pleased that you have found this a good place to call home! If you need anything, please don’t hesitate to contact whenever needed. Sincerely, Vicki Martinez Property Mgr.
submitted by Maria B. - |Recommended: YesI love it — Amazing staff
response from property -Maria- Thank you so much for taking the time to express your appreciation, we appreciate you! We always love to hear from our community members and are happy to have you living at Willow Brook as a resident! If you need anything, please don’t hesitate to contact the Leasing Center whenever the need arises. Sincerely, Vicki Martinez Property Mgr.
submitted by Martha C. - |Recommended: YesNice place to live — I highly recommend living in this apartment complex, I have lived here for 2 years and I never had any problem. The people at the office are very friendly, polite and professional as well as the maintenance workers. They always fix everything very quickly and are very friendly. Although it is an old property it is well maintained.
response from property -We are so pleased to hear how much you enjoy living at Willow Brook, thank you for such a wonderful review and have continued to choose our community as your home!. We understand how important it is that everyone receive the best customer service and that they love their home so should you ever need anything, please do not hesitate to contact us whenever needed. Sincerely, Vicki Martinez Property Mgr.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Willow Brook Apartments, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Willow Brook Apartments, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose